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Tokutei Ginou 2 Accommodation (Hotel) practice test with answers – free sample questions

宿泊分野（2号）

10 sample questions in the real exam format, with furigana, English translation, answers and explanations. Tap "Show answer" under each question. For the full question bank and realistic mock exams, open the free app.

Question 1

Which of the following statements is CORRECT regarding the purpose and operating permit under the Hotel Business Act (Ryokangyoho)?

  1. A.
    When opening a new accommodation facility for business, one must obtain a permit from the Prefectural Governor or the Public Health Center Director.
  2. B.
    When opening a new accommodation facility for business, one only needs to submit a notification to the Japan Tourism Agency Commissioner within 10 days after starting operations.
  3. C.
    Small-scale facilities with fewer than 10 guest rooms may collect accommodation fees simply by filing a prior notification with the Fire Station Chief.
  4. D.
    When taking over an existing accommodation facility through a business transfer, operations may be continued without going through approval or permit procedures.
Show answer

Correct answer: A

Under the Hotel Business Act (Ryokangyoho), the purpose of the law is to ensure public health and improve public welfare; any facility charging accommodation fees must obtain an operating permit from the Prefectural Governor or Public Health Center Director before opening. Merely notifying the Tourism Agency or Fire Station, or taking over a business without prior approval/permit procedures, is not permitted.

WordMeaning
Hotel Business Act
Public Health Center Director
public health

Question 2

Which of the following explanations is CORRECT regarding the principle of "Two-Way Evacuation" (2-hoko hinan) during a fire at an accommodation facility?

  1. A.
    Using both emergency stairs and emergency elevators together to divide staying guests into two groups for evacuation based on priority.
  2. B.
    Ensuring that if one evacuation route becomes impassable due to flames or smoke, guests can safely evacuate via another route.
  3. C.
    Guiding guests in two vertical directions by sending floors above the fire floor to a rooftop refuge area and floors below to the first-floor main entrance.
  4. D.
    Dividing the interior of a single evacuation stairwell into two lanes with a handrail to separate the guest evacuation flow from the in-house fire brigade's firefighting flow.
Show answer

Correct answer: B

The principle of two-way evacuation (2-hoko hinan) means securing at least two independent evacuation routes in different directions so that even if one route is blocked by fire or smoke, guests can safely escape through the other route. Elevators are not used for guest evacuation during a fire, nor does the principle mean dividing a single stairwell into two lanes.

WordMeaning
two-way evacuation
evacuation route
emergency stairs

Question 3

When an accommodation facility without travel agency registration independently creates and sells accommodation plans, which of the following acts VIOLATES the "Travel Agency Act" (Ryokogyoho)?

  1. A.
    Partnering with a local traditional craft workshop to sell an accommodation plan that includes a pottery experience ticket.
  2. B.
    Selling a plan that combines a full-course local ingredient dinner at the in-house restaurant with private hot spring bath use.
  3. C.
    Selling an accommodation plan packaged together with tickets for transportation such as airplanes, trains, or chartered buses.
  4. D.
    Selling an official-website-exclusive perk plan that extends the check-out time by 2 hours beyond the standard time.
Show answer

Correct answer: C

Under the Travel Agency Act (Ryokogyoho), if an accommodation facility without travel agency registration packages and sells accommodation plans combined with transportation such as flights, trains, or buses, it violates the law. Plans combining meals, hot springs, late check-out, or local craft tickets without transportation are lawful.

💡 Travel Agency Act (Ryokogyoho) rule: An unregistered hotel packaging and selling accommodation plans combined with transportation (airplanes, trains, or buses) violates the law.

WordMeaning
Travel Agency Act
creation/development (of tour/stay plans)
transportation

Question 4

Which of the following statements is APPROPRIATE regarding the operation of a "Booking Engine" and "Best Rate Guarantee" on the hotel's official website?

  1. A.
    A Booking Engine is a system that automatically adjusts room inventory across multiple booking sites and does not include payment functionality on the official website.
  2. B.
    Best Rate Guarantee is a method of always setting sales prices on OTAs 10% lower than on the official website in order to increase exposure.
  3. C.
    When offering a Best Rate Guarantee, setting price differences through member-only discounts or early-bird perks is not permitted.
  4. D.
    Introducing a Booking Engine on the official site and offering a Best Rate Guarantee encourages direct bookings and reduces commission costs.
Show answer

Correct answer: D

A Booking Engine is the reservation and payment system integrated into the hotel's official website (whereas a Site Controller synchronizes inventory across OTAs). Combining it with a Best Rate Guarantee—promising that the official website offers the lowest rate for the same stay conditions compared to OTAs—drives direct bookings and reduces third-party commission expenses.

WordMeaning
guarantee
direct booking
commission fee

Question 5

Which of the following explanations is CORRECT regarding the difference between "Overbooking" and "Double booking" in reservation management?

  1. A.
    Overbooking is a strategy of accepting more reservations than actual rooms in anticipation of cancellations, whereas Double booking is an error where multiple bookings overlap for a single room.
  2. B.
    Overbooking is a duplicate booking caused by a data entry mistake, whereas Double booking is a planned sales strategy to increase occupancy rates.
  3. C.
    Overbooking refers to excess reservations coming through OTAs, whereas Double booking refers to inventory excess occurring only with telephone reservations.
  4. D.
    When a Double booking occurs, the hotel may unilaterally cancel the later reservation free of charge without needing to arrange an alternative room.
Show answer

Correct answer: A

Overbooking is a revenue management method of accepting slightly more bookings than actual room inventory anticipating cancellations and no-shows. Double booking is an operational error where multiple guests are booked into the same room; when it happens, the hotel cannot unilaterally cancel the booking without recourse—it must apologize sincerely and arrange an alternative room at a nearby accommodation facility.

💡 Distinguish clearly: Overbooking = strategic sales anticipating cancellations; Double booking = error assigning multiple bookings to one room (must apologize and arrange nearby hotel).

WordMeaning
actual number of rooms
duplicate reservation
alternative / substitute

Question 6

Which of the following is the CORRECT foot and body posture to instruct subordinates on as the basic standing posture for customer service staff?

  1. A.
    Stand with feet parallel at shoulder-width apart and keep both hands hanging naturally at the sides of the body so as to move quickly.
  2. B.
    Keep the heels together with toes slightly open, straighten the back, and clasp the hands neatly in front of the body.
  3. C.
    Stand with both heels and toes pressed completely together without any gap, puffing out the chest with hands clasped behind the lower back.
  4. D.
    Draw one foot half a step back with weight placed on the rear leg, raising the chin slightly to survey guests from afar.
Show answer

Correct answer: B

The standard standing posture in the accommodation industry requires placing the heels together with the toes slightly open (kakato wo tsukete, tsumasaki wo sukoshi akeru), straightening the spine, lightly tucking the chin, and folding the hands neatly in front of the body. Standing with feet shoulder-width apart, clasping hands behind the back, or shifting weight onto a rear foot are improper.

WordMeaning
standing posture
toes / tiptoes
spine / back

Question 7

Which of the following is MOST APPROPRIATE as the role and management responsibility of a restaurant manager in a hotel or ryokan?

  1. A.
    Taking charge only of dining floor service coaching and shift scheduling while leaving numerical management such as food cost and sales entirely to the head chef.
  2. B.
    Focusing exclusively on achieving sales targets and cost control while leaving on-site complaint handling and hygiene management to the floor leader.
  3. C.
    Handling only VIP guest hospitality and reservation ledger management without getting involved in new staff training or operational improvements.
  4. D.
    Overseeing overall restaurant operations including service quality control, hygiene management, complaint handling, staff training, and customer management.
Show answer

Correct answer: D

A restaurant manager (or store manager) is responsible not just for a single area but for overall store management: service quality control, sales and cost control, food safety and hygiene management, handling guest complaints, staff training (jugyoin kyoiku), and customer information management (kokyaku kanri).

WordMeaning
quality control
employee training
customer management

Question 8

At a hotel with 120 total rooms, 96 rooms were sold on a certain day and room revenue was 1,440,000 yen. Which of the following combinations of "OCC (Occupancy Rate)", "ADR (Average Daily Rate)", and "RevPAR" for that day is CORRECT?

  1. A.
    OCC: 75% / ADR: 15,000 yen / RevPAR: 11,250 yen
  2. B.
    OCC: 80% / ADR: 12,000 yen / RevPAR: 15,000 yen
  3. C.
    OCC: 80% / ADR: 15,000 yen / RevPAR: 12,000 yen
  4. D.
    OCC: 85% / ADR: 16,000 yen / RevPAR: 13,600 yen
Show answer

Correct answer: C

Using the room KPI formulas: (1) OCC = Rooms Sold ÷ Total Available Rooms = 96 ÷ 120 × 100 = 80%; (2) ADR = Room Revenue ÷ Rooms Sold = 1,440,000 yen ÷ 96 = 15,000 yen; (3) RevPAR = Room Revenue ÷ Total Available Rooms = 1,440,000 yen ÷ 120 = 12,000 yen (or ADR × OCC = 15,000 × 0.80 = 12,000 yen).

💡 Room KPI formulas: OCC = 96 ÷ 120 = 80%; ADR = Room Revenue ÷ Rooms Sold (1,440,000 ÷ 96 = 15,000 yen); RevPAR = Room Revenue ÷ Total Rooms (12,000 yen).

WordMeaning
occupancy rate (OCC)
average daily rate (ADR)
number of rooms sold

Question 9

A hotel restaurant has monthly sales of 8,000,000 yen and food cost of 2,800,000 yen. Which of the following combinations is CORRECT for the "Current food cost ratio" and the "Amount of food cost to reduce" in order to meet the standard industry target of 30%?

  1. A.
    Current food cost ratio: 32% / Amount of food cost to reduce: 160,000 yen
  2. B.
    Current food cost ratio: 35% / Amount of food cost to reduce: 400,000 yen
  3. C.
    Current food cost ratio: 35% / Amount of food cost to reduce: 280,000 yen
  4. D.
    Current food cost ratio: 40% / Amount of food cost to reduce: 800,000 yen
Show answer

Correct answer: B

Food cost ratio = Food Cost ÷ Sales × 100 = 2,800,000 ÷ 8,000,000 × 100 = 35%. At the standard target of 30% on sales of 8,000,000 yen, the target food cost is 8,000,000 × 30% = 2,400,000 yen. Thus, the amount of food cost to reduce through F&B control is 2,800,000 - 2,400,000 = 400,000 yen.

WordMeaning
food cost ratio
target value
reduction

Question 10

As shown in the illustration, a team leader is checking a subordinate's "Basic standing posture" and "Grooming" during a pre-shift inspection. Which of the following coaching instructions is MOST APPROPRIATE?

As shown in the illustration, a team leader is checking a subordinate's "Basic standing po
  1. A.
    Instruct the staff member to stand with feet shoulder-width apart to stabilize their center of gravity and keep both hands down at their sides to guide guests immediately.
  2. B.
    Instruct the staff member to wear seasonal accessories and fragrant perfume in order to project a friendly and approachable impression.
  3. C.
    Instruct the staff member to shift their center of gravity onto one leg and clasp their arms behind their back so they do not get tired from standing long hours.
  4. D.
    Instruct the staff member to keep their heels together with toes slightly open, straighten their back, and maintain clean grooming.
Show answer

Correct answer: D

During pre-shift inspections, leaders must ensure staff maintain the proper standing posture—heels together, toes slightly open, straight back, and hands neatly clasped in front—along with clean, neat grooming free of perfume or unnecessary accessories.

WordMeaning
before starting work / pre-shift
cleanliness / neatness
center of gravity / weight
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Lessons: Accommodation (SSW 2)

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